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FAQs

How do I make purchase for a pre-order item?

  1. Simply add item to your shopping cart. Do ensure that the correct size/ color are selected as no changes will be allowed upon check out so that we can process all orders efficiently.
  2. MonBebe will not be able to amend orders once they have been confirmed and will not be held liable for any wrong orders made due to human errors.
  3. Please ensure that all information submitted during check out is correct and full address is stated to avoid delays during shipping.
  4. Items are available on a first-come-first-serve basis. In the event, an item is out of stock, store credits will be issued for your next purchase.
  5. Your parcel will be shipped out only when all the pre-order items arrive. If you would like us to mail out some items first, an additional postage fee is needed. Kindly email us at sgmonbebe@gmail.com if you wish to do so. 
  6. In the event, part of your order is delayed or cancelled due to unforeseen circumstances such as delayed shipment, lack of fabric, insufficient stocks arrived etc. to avoid any waiting, your order may be sent separately.

What happens if I place an order for an item which is now out of stock?

For out of stock items, refunds are made strictly via store credits only. Do check your email inbox for any email notification. In the event that you do not receive any notification from us, kindly email us at shopmonbebe@gmail.com and we will reply as soon as we can. 


How long will it take for my pre-order item to be delivered?

Orders will be processed after payment verification. Orders will typically take 14 to 21 working days excluding weekends & public holidays to arrive. Do place an order only if you're comfortable with the waiting time.


Can I use a store voucher in addition to a discount code?

Store vouchers cannot be used in conjunction with any other discount code. Only ONE code can be used per order.