Terms & Conditions
TERMS AND CONDITIONS
6) Store voucher cannot be used in conjunction with any other discount code. Only ONE code can be used per order.
7) Your parcel will be mailed out only when all the preorder items arrive. If you would like us to mail out some items first, additional postage fee is needed. Kindly contact us via email firstname.lastname@example.org if you wish to do so.
REFUNDS AND EXCHANGE POLICY
Once a product has been sold, it cannot be exchanged except for the following reasons:
- Product(s) received are different from what is stated on the invoice
To qualify for a return/exchange, please ensure that:
1) the item is unworn/unwashed
2) the item is in a brand new condition
Take note that the below will not be considered as defects and not eligible for any exchange / refund :
- Dislike or change of mind after purchase
- Measurements may vary 0.7 to 1 inch due to mass manufacturing processes
- Slight colour difference resulting from the difference on individual's monitor, minor defects such as loose threads, slight misalignment of seams, dropping of buttons which can be sewn on etc
- Cutting does not suit you
- Scratches made during manufacturing
- Glue Stain
- Color runs
- For printed items, do allow for slight variance as every individual piece may appear differently due to fabric placement.
- Sale items are non-refundable or exchangeable.
We do make sure to do a through inspection on the pieces before they are sent out. MonBebe will not be responsible for the damage caused by delivery rough handling and no exchange/refund will be made.
DEFECTIVE / WRONG ITEM RECEIVED
We sincerely apologise for any defective/ incorrect item received.
Kindly email us at email@example.com within 5 working days with a snapshot of the incorrect item or area of defect, along with your order number for verification purposes. Please wait for further instructions.
All items sold on MonBebe are brand new unless otherwise stated.
All prices stated on www.shopmonbebe.com are in Singapore Dollars ( SGD ).
Images seen on MonBebe, are displayed as accurately as possible. The actual colours you see are dependent on your computer’s resolution. Hence we are unable to guarantee that your monitor’s display of any colours will be the exact shade as the colours of our product.
In the event that your parcel is returned to us, for any reason, MonBebe will contact you personally.
MonBebe retains the right to keep any returned mail that remains unclaimed after 3 months, and we will not be further liable for it.