Exchange & Refund
All purchases are final and we do not accept returns due to change of mind.
An item cannot be exchanged unless it is different from what is stated on the invoice.
To qualify for a return/exchange, please ensure that:
1) the item is unworn/unwashed
2) the item is in a brand new condition
Take note that the below will not be considered as defects and not eligible for any exchange / refund :
- Dislike or change of mind after purchase
- Measurements may vary 0.7 to 1 inch due to mass manufacturing processes
- Slight colour difference resulting from the difference on individual's monitor, minor defects such as loose threads, slight misalignment of seams, dropping of buttons which can be sewn on etc
- Cutting does not suit you
- Scratches made during manufacturing
- Glue Stain
- Color runs
- For printed items, do allow for slight variance as every individual piece may appear differently due to fabric placement.
- Sale items are non-refundable or exchangeable.
We do our best to conduct a thorough inspection on our pieces before they are sent out. MonBebe will not be responsible for the damage caused by delivery rough handling and no exchange/refund will be made.
DEFECTIVE / WRONG ITEM RECEIVED
We are sorry for any defective/ incorrect item received. Please email us at sgmonbebe@gmail.com within 5 working days with a snapshot of the incorrect item or area of defect, along with your order number for verification purposes. We will arrange for a seamless exchange for you.
PRODUCT INFORMATION
All items sold on MonBebe are brand new unless otherwise stated. All prices stated on www.shopmonbebe.com are in Singapore Dollars ( SGD ). Images seen on MonBebe, are displayed as accurately as possible.
The actual colours you see are dependent on your computer’s resolution. Hence we are unable to guarantee that your monitor’s display of any colours will be the exact shade as the colours of our product.